Steph Cooke sits in a cafe and speaks to the owner.

Venues across the Cootamundra electorate are being urged to have a system for digital registration such as a QR code that records patrons’ names and contact details in place by 23 November, or risk facing penalties.

Member for Cootamundra Steph Cooke said digital registration, including QR codes, is fast, accurate and will give customers more confidence during a pandemic.

“So many of our local businesses have done a fantastic job in adapting to this pandemic and setting up ways for people to check in to comply with COVID-19 restrictions, but I am strongly urging businesses move to a digital check in system,” Ms Cooke said.

“Businesses can download a free NSW Government QR code for customers to use to Check In through the Service NSW app. ServiceNSW is available to talk you through this on 13 77 88.”

“I know there are many in our communities who struggle to access technology, so I urge local businesses to speak with ServiceNSW about the tools they can use to help those with low digital literacy to check in.”

Scanning a NSW Government QR code captures the business name, address and the customer’s contact details. The information is securely stored for 28 days for the sole purpose of contact tracing and can be instantly accessed by NSW Health in the event of an outbreak. After this time, it will be destroyed.

For customers who do not have access to a smartphone, venues are encouraged to record their contact details and time of entry using a digital device.

If there is an internet outage, venues can manually acquire details digitally, for example in Excel.

Digital registration will be mandatory for the following venues from 23 November:

  • Amusement Centres
  • Aquariums
  • Business premises that are used for auction houses, other than clearing houses
  • Business premises that are used for nail salons, beauty salons, hairdressing salons, waxing salons, tanning salons, spas, tattoo parlours and massage parlours
  • Crematoria
  • Drive-in cinemas
  • Entertainment facilities
  • Hospitality venues:
    • Casinos (all persons entering the premises)
    • Food and drink premises (all persons consuming food or drink on the premises, plus staff and contractors)
    • Micro-breweries, small distilleries holding a drink on-premises authorisation under the Liquor Act 2007 or cellar door premises (all persons consuming food or drink on the premises, plus staff and contractors)
    • Pubs, small bars and registered clubs (all persons entering the premises, but not if they are entering the premises solely for the purpose of collecting food or drink to consume off the premises)
  • Function centres
  • Funeral homes
  • Information and education facilities (other than libraries)
  • Party buses
  • Properties operated by the National Trust or the Historic Houses Trust
  • Public swimming pools
  • Recreation facilities (indoor)
  • Recreation facilities (major)
  • Sex on premises venues
  • Sex services premises
  • Strip clubs
  • Vessels used for hosting functions or for commercial tours
  • Zoological parks and reptile parks


  • Corporate events
  • Funerals and memorial services and gathering after funerals and memorial services
  • Wedding services and gatherings after wedding services